Frequently Asked Questions
Everything you need to know about your Born Primitive order.
How long does shipping typically take?
Most orders are processed within 1-2 business days. Standard shipping within the United States typically takes 3-5 business days, while international shipping times vary by destination.
What is your return and exchange policy?
We offer a 30-day return and exchange policy for all unworn and unwashed items with original tags attached. Please visit our online returns portal to start your request.
How do I know which size to order?
Each product page features a detailed sizing guide. We recommend measuring yourself and comparing those figures to our charts, as high-performance athletic wear is designed for a compression fit.
Do you offer military or first responder discounts?
Yes, we are proud to support those who serve. Verified military members, police officers, firefighters, and medical professionals are eligible for a special discount through our verification partner.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are usually unable to make changes or cancellations. Please double-check your shipping address and cart items before checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Afterpay.